After-Sales Services

Professional Ongoing Support

Our after-sales services are provided via the international standard support. We have three (3) support types of Service Level Agreement (SLA) to help your organization grow.

BRONZE

8 / 5

  • 8x5 support coverage
  • Exclude public holidays & weekend
  • 1 time/year preventive maintenance
  • Unlimited case support
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SILVER

8 / 7

  • 8x7 support coverage
  • Include public holidays & weekend
  • 2 times/year preventive maintenance
  • Unlimited case support
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GOLD

24 / 7

  • 24x7 support coverage
  • Include public holidays & weekend
  • 4 times/year preventive maintenance
  • Unlimited case support
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In each support agreement, there are three (3) options which you can choose based on your operation requirement.
1. Service Only: Only support and fix issues.
2. Service & Part Backup: Support and fix issues. If cannot be fixed, part to backup will be offered temporarily.
3. Service & Part Replacement: Support and fix issues. If cannot be fixed, parts to be replaced will be offered.